When Your Website Needs Help, We’re Here.
website support & rescue
expect more.
Website Recovery & Repair
Websites break. Providers disappear. Projects get abandoned. Hosting accounts expire, software updates cause unexpected problems, and sometimes a website that worked yesterday simply doesn’t work today.
When that happens, you need someone who can figure out what went wrong — and what to do next.
11 Fingers Design provides website troubleshooting, repair, recovery, and rescue services, even if we didn’t build your website and you aren’t currently hosting with us.
Whether you need a quick bug fix or help recovering an entire website, our first priority is getting you moving forward again.
DO NOT PANIC. we have answers.
Talk to a Website HeroWe hire website heroes.
Sometimes bad things happen.
Your “web guy” goes out of business. Your freelancer gets a new job and stops answering your calls. You paid for work that was never completed — or discovered too late that it wasn’t completed correctly.
Your website may be offline, partially broken, inaccessible, or stranded on a platform you no longer know how to manage.
That's when you need a hero.
With more than 25 years of website development experience, we’ve worked with a wide range of hosting companies, content management systems, e-commerce platforms, programming languages, and web technologies.
We haven’t worked with every platform ever created, but we’ve seen a lot — and we’re very good at figuring out unfamiliar systems.
We’ll assess what you have, determine what can be recovered, and help develop a practical strategy for getting your website off the rocks and moving forward.
Getting Your Website Back Online
Sometimes the immediate problem is obvious: your website is gone.
A hosting account may have been canceled. A server may have failed. A domain may have been moved. Important website files may have been deleted or become inaccessible.
When possible, we can help recover websites using available backups, hosting files, databases, local copies, and public web archives.
Even when the original website cannot be completely restored, archived content and other available resources may give us enough to rebuild critical pages and get a functional website online quickly.
Our first goal is simple:
Get your business back online.
Then we can decide what makes sense next.
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Bug Fixes & Troubleshooting
Not every website problem requires a complete rescue.
Maybe a contact form stopped sending email. An update broke your layout. A shopping cart isn’t behaving correctly. Your website is producing errors, loading improperly, or doing something nobody seems able to explain.
We can step in to diagnose and repair problems on existing websites without requiring you to become a long-term maintenance or hosting client.
Our website support can include:
Need Ongoing Website Help?
Website Support & Rescue is designed for situations where something has gone wrong or you need help with a website we don’t currently manage.
If what you really need is someone who can keep your website updated, answer questions, and provide dependable ongoing support, take a look at our Website Updating & Maintenance services.
We can become the website specialist on your team—handling as much or as little of the day-to-day work as you need.
We Can Start With What You Have
You don’t need to know exactly what is wrong before calling us.
You may not know where the website is hosted. You may not have all the passwords. You may not know what software it uses or who originally built it.
That’s okay.
Give us the information you do have, and we’ll help determine what is available, what is missing, and what your options are.
Sometimes the answer is a simple repair. Sometimes the best solution is moving the website to a more dependable hosting environment. Sometimes an old or abandoned website needs to be rebuilt.
Our job is to help you understand those options so you can make a sensible decision for your business.
Your Website Is Stranded. Let’s Get It Moving Again.
We’ll help you figure out what happened, what can be saved, and the best way forward.